Privacy Policy
Last Updated: 02 June 2026
Welcome to Filewale. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website filewale.com.
By using our website, creating an account, purchasing products, downloading files, or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you register, place an order, contact support, or use our services, we may collect:
Name
Email address
Phone number
Billing details
Account login details
Order and payment information
Support messages or queries
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Download activity
Login activity
Cookies and tracking data
Payment Information
Payments may be processed through third-party payment gateways. We do not store your complete card, UPI, or banking details on our servers. Payment processing is handled securely by the payment provider.
2. How We Use Your Information
We use your information to:
Create and manage your account
Process orders, subscriptions, and payments
Provide access to purchased files, tools, courses, or services
Send order updates, download links, and support replies
Improve website performance and user experience
Prevent fraud, misuse, unauthorized downloads, or illegal activity
Send important service updates
Provide customer support
Comply with legal requirements
3. File Downloads and Digital Products
Filewale provides access to digital files, firmware, flash files, tools, software resources, courses, services, and related products.
We may monitor download activity to protect our platform from abuse, including:
Excessive downloads
Account sharing
Unauthorized redistribution
Suspicious login activity
Misuse of paid content
Any violation of our policies may lead to account restriction, suspension, or cancellation of access.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep users logged in
Remember preferences
Improve website speed and functionality
Analyze website traffic
Improve our services
Provide personalized experience
You can disable cookies from your browser settings, but some parts of the website may not work properly.
5. Sharing of Information
We do not sell your personal information.
However, we may share necessary information with trusted third parties such as:
Payment gateway providers
Hosting and cloud service providers
Email and notification services
Analytics tools
Customer support tools
Legal or government authorities when required by law
We only share information that is necessary to provide and improve our services.
6. Data Security
We use reasonable security measures to protect your data from unauthorized access, misuse, loss, or disclosure.
However, no online platform is 100% secure. By using our website, you understand that data transmission over the internet carries some security risks.
7. User Account Responsibility
You are responsible for maintaining the confidentiality of your account login details.
You should not:
Share your account with others
Share paid files without permission
Use another person’s account
Try to bypass download limits or security systems
Upload or distribute harmful, illegal, or unauthorized content
If you notice unauthorized access to your account, please contact us immediately.
8. Email and Notifications
We may send you emails or messages related to:
Account registration
Orders and payments
Download access
Support requests
Service updates
Offers, newsletters, or product updates
You may unsubscribe from promotional emails at any time. However, important service-related emails may still be sent.
9. Third-Party Links
Our website may contain links to third-party websites, tools, payment gateways, or external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before using them.
10. Data Retention
We may keep your information as long as necessary to:
Provide services
Maintain order history
Resolve disputes
Prevent fraud
Comply with legal obligations
Improve our platform
You may request deletion of your account or personal data by contacting us.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe that a child has provided personal data to us, please contact us and we will take appropriate action.
12. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent
Opt out of marketing emails
Request account closure
To exercise these rights, please contact our support team.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Your continued use of Filewale after changes means you accept the updated Privacy Policy.
14. Contact Us
For any questions about this Privacy Policy or your personal data, you can contact us:
Website: https://filewale.com
Email: support@filewale.com
Contact Page: https://filewale.com/contact