Refund Policy

At Filewale.com, we strive to provide you with high-quality firmware and flash files for your mobile devices. However, if you are not satisfied with the firmware or flash file you have purchased from us, we offer a refund policy to ensure your satisfaction.

Refunds

We offer refunds within [5] days of your purchase if the firmware or flash file is defective, not as described, or doesn't work on your device. To request a refund, please contact us through email or our live chat support and provide your order number and the reason for your request.

Once we have received and processed your refund request, we will issue a refund to your original method of payment within [Number] business days. Please note that some payment methods may take longer to process refunds.

Exchanges

If the firmware or flash file you have purchased from us is not compatible with your device, we offer exchanges within [Number] days of your purchase. To request an exchange, please contact us through email or our live chat support and provide your order number and the reason for your request.

Once we have received and processed your exchange request, we will provide you with a link to download the compatible firmware or flash file.

Exceptions

We do not offer refunds or exchanges for firmware or flash files that have been downloaded and installed on your device. We also do not offer refunds for services, such as technical support or flashing services.

If you have any questions or concerns about our refund policy, please contact us through email or our live chat support. Our support team will be happy to assist you.